Welcome to Boat Hire Dubrovnik
This document details the terms and conditions under which we offer our tours and events to you, the customer. Your engagement with us through accessing, browsing, and utilizing our services, including booking or ordering tours or events, signifies your informed consent to and acceptance of these terms and conditions.
1. Making Reservations and Bookings
Reservations for our tours and events can be made through various channels including our official website, email correspondence, telephone communication, or through third-party platforms that feature our offerings (such as hotels, travel agents, or other websites).
The individual who completes the booking process is agreeing to these terms on behalf of all participants in the group and assumes responsibility for the fulfillment of all payment obligations.
You must be at least 18 years of age to make a booking with us, ensuring that you have the legal capacity to enter into contractual agreements.
2. Detailed Payment Information
Day Tours: For the reservation of our day tours, we require full payment at the time of booking to secure your spot.
No-show Policy: Failure to attend your booked tour without prior cancellation notice will result in a charge of 100% of the booking cost. This also includes failures to meet at the designated departure time.
Adjustments by Us: We reserve the right to cancel or modify tours due to circumstances beyond our control. In such instances, we will communicate immediately with alternatives or offer a full refund if significant changes are made.
4. Responsibilities and Liabilities of Customers
Understanding and Communication: It is your responsibility to understand the terms of each activity and to communicate this information to all members of your group.
Health and Fitness: You must ensure that your health and fitness levels are suitable for the activity booked. Inform the guide of any medical conditions or concerns that might affect your safety or the safety of the group.
Following Safety Instructions: Following the instructions of the guide or tour leader is obligatory for all participants.
5. Risk Acknowledgment
Our outdoor activities inherently carry certain risks. Despite our comprehensive safety management practices, it is impossible to eliminate all risks. By booking a tour with us, you recognize and accept the personal risk involved. We do not accept responsibility for accidents attributable to your own actions or those caused by external forces beyond human control, except in cases of clear negligence on our part.
6. Insurance Clarification
Personal travel insurance and cancellation insurance are not included in the price of our tours and events. We strongly recommend obtaining comprehensive travel insurance covering all planned activities.
7. Procedure for Complaints
Immediate verbal complaints should be made to us or the guide during the tour. Formal complaints must be submitted in writing within 15 days of the conclusion of your tour.
8. Privacy and Personal Data
We are committed to protecting your privacy. We collect essential details such as your name, contact information, and service details solely to provide our services. Your information may be shared with necessary partners and our accountant under strict confidentiality agreements.
9. Governing Law and Jurisdiction
These terms are governed by Croatian law. Disputes will be exclusively resolved in Dubrovnik court.
10. Products or Services
The customer undertakes to pay for ordered products by credit or debit card via Internet payment services (MasterCard®, Maestro®, Visa) using the SaferPay payment gateway.
If Internet banking is selected, order confirmation will be sent via email.
After receiving payment, we will deliver the ordered products according to the delivery conditions.
The agreed purchase price includes all taxes and duties and is expressed in euros. The means of payment in the Republic of Croatia is the euro. The customer bears any currency conversion costs.
Security of Online Payments
PS3-D Secure (3DS) is supported by Visa Secure, Mastercard ID Check, American Express SafeKey, Diners Club ProtectBuy and others as an anti-fraud measure.
The 3-D Secure procedure can only be used for online payments. Cardholders must identify themselves to their issuing bank during payment authentication. This process is handled automatically through the payment interface.
Contact Information
ATLANTIC, Obrt za iznajmljivanje plovnih prijevoznih sredstava, vl. Antonio Guljelmović
Put od Oboda 30, Cavtat, 20210, Hrvatska
Registarsko tijelo: Upravni odjel za poduzetništvo, turizam i more Dubrovnik
OIB: 37546985005
Tel: 00385915473134
Email: antonio@boathiredubrovnik.com
Refund Policy
Private Tours
Free cancellation up to 48 hours before departure.
Cancellations made less than 48 hours before departure are non-refundable.
Group Tours
Free cancellation up to 24 hours before departure.
Cancellations made less than 24 hours before departure are non-refundable.
To start a return, contact us at antonio@boathiredubrovnik.com.